Note that Preauth transactions cannot be cancelled or reversed through the BPOINT backoffice portal.

Merchants may only:

• Capture the Preauth transaction and process a Refund transaction through the BPOINT backoffice portal.
• OR
• Process a Reversal transaction through API.

Capturing and Refunding a Preauth Transaction through BPOINT Backoffice

To process Capture transaction against a Preauth Transaction

1. Log into BPOINT, navigate to Transactions, then Manage Transactions.
   
    
2. Search for the Preauth transaction and click to view the transaction details.
   
    
3. Click Process Capture button on the upper right-hand side of the transaction details page.
   
    
4. The Capture Transaction form will pop up.
   Merchants may edit the transaction amount to capture.
   Click Capture Payment button to process.
   
    
5. Once completed, the Capture transaction pop up will be displayed showing the capture transaction receipt number and allowing merchants to print/send a copy of the receipt via email and/or SMS.
   

To Refund transaction against a Capture Transaction

Refunding a Capture transaction works the same way as refunding a payment transaction in the BPOINT backoffice portal.

1. Log into BPOINT, navigate to Transactions, then Manage Transactions.
   
    
2. Search for the Capture transaction and click to view the transaction details.
3. Click Process Refund button on the upper right-hand side of the transaction details page.
   
    
4. The Process Refund form will pop up.
   Merchants may edit the transaction amount to refund.
   Click Refund Payment button to process.
   
    
5. The Refund successful pop up will be displayed showing the capture transaction receipt number and allowing merchants to print/send a copy of the receipt via email and/or SMS.
   

Processing a Reversal Transaction against a Preauth Transaction via API

1. Merchants may use a 2-party transaction flow to process a reversal transaction against preauth transaction. 
   
   Reference: https://www.bpoint.com.au/developers/v5/api/txn/flow
   
    
2. Merchant will need to use the Endpoint URl and may use the [sample] API request payload below. Reference: https://www.bpoint.com.au/developers/v5/api/spec#tag/Txn/operation/Txn_Process Endpoint: https://www.bpoint.com.au/rest/v5/txns
    

Sample payload:
NOTE:
“action” must be set to “Reversal”

“originalTxnNumber” is the “txnNumber” of the Preauth transaction

A successful API transaction will show the following values in the Response payload: