Enable receipts, reminders and confirmations via email or SMS and configuring message settings for payment requests by biller code(s). 
 

Messaging

Setup and manage how SMS and/or emails are sent to your customers. You can manage requests, receipts, reminders, and confirmations, all with a few simple clicks.

Flexibility and control

You’re in complete control of how and what you communicate with your customers using messaging in BPOINT.

Customer choice

BPOINT gives you and your customer the choice of email or SMS notifications, so the right channel is used every time.

Please note that SMS is only available on Enterprise package. Fees and Charges may apply to send SMS. Email is available under Check Out and Enterprise packages. 
 

Step 1.

Logon to BPOINT and navigate to Settings and Messaging. 
 

Step 2.

You can configure receipts for successful and unsuccessful payments by clicking Edit. 
 

Step 3.

Within Receipts you can confirm email and SMS for Backoffice new payment, Batch and Hosted page. Once completed click Save. Please note that SMS is only available on Enterprise package. Fees and Charges may apply to send SMS. Email is available under Check Out and Enterprise packages. 
 

Step 4.

You will be notified of successful save. 
 

Step 5.

To update reminders, click Edit. 
 

Step 6.

To modify the notification period for reminders, click on the below link to access and update notification period. Please note you may need to logon again to access this. 
 

Step 7.

Within Reminders, you can enable or disable email and SMS for Scheduled payment and Scheduled batch. Once complete, click Save. Please note that SMS is only available on Enterprise package. Fees and Charges may apply to send SMS. Email is available under Check Out and Enterprise packages. 
 

Step 8.

You will be notified of successful save. 
 

Step 9.

To update Confirmations, click Edit. 
 

Step 10.

Within confirmations, you can enable or disable email and SMS for eDDR with Schedule and Pay Later. Once complete, click Save. Please note that SMS is only available on Enterprise package. Fees and Charges may apply to send SMS. Email is available under Check Out and Enterprise packages. 
 

Step 11.

You will be notified of successful save. 
 

Step 12.

To update Requests, click Edit.

This was previously named payment link generator and located in CONFIG/payment link generator. 
 

Step 13.

To modify the content sent for requests, click on the below link to access and update email and SMS messages. Please note you may need to logon again to access this.

Please note, links in SMS’s are no longer supported. 
 

Step 14.

Within Requests, you need to select the biller code that you want to update, using the drop-down list. 
 

Step 15.

Now select which request mode you would like your chosen biller code to leverage, Email only or both Email and SMS. Please note that SMS is only available on Enterprise package. Fees and Charges may apply to send SMS. Email is available under Check Out and Enterprise packages. 
 

Step 16.

Next is the message settings. You can choose three options for payment, full payment, multiple payments, capped to total or one payment, any amount. 
 

Step 17.

Next is the payment link expiry. You can choose for the link to Do not expire, Expire after the due date or Custom expiry date. 
 

Step 18.

If Custom expiry date is selected, a new option is presented to turn on or off, Expiry date is mandatory. 
 

Step 19.

Finally, you can turn on or off Due date mandatory. Then click Save. 
 

Step 20.

You will be notified of successful save.