Why are we introducing MFA?
We are implementing Multi Factor Authentication to provide a second step of verification when logging in to BPOINT, this is to lower the risk of unauthorised access to the BPOINT platform.Email only verification?
The initial implementation of this will be a one-time code sent to your registered email address for BPOINT.
Additional options are being reviewed for future enhancements to BPOINT.
- How to get the custom settlement reports to be emailed?
The merchant can request the reports under CUSTOM REPORTS section in BPOINT portal to be emailed through their Relationship Manager at the bank.
- How to handle settlement variance?
Please check the BPOINT settlement report and cross verify the total payments and total refunds processed for the day. If the settlement variance still does not add up, please reach out to your Relationship Manager. If you are unsure of who your Bank Representative is, please contact the Merchant Helpdesk at 24Hr_HelpDesk@cba.com.au or 1800 230 177
- When does the bank deposit the settlement funds?
Please contact the Merchant Helpdesk at 24Hr_HelpDesk@cba.com.au or 1800 230 177 for the information.
- How to process a refund?
Select the receipt number from MANAGE TRANSACTIONS tab and click on PROCESS REFUND on the top right corner.
How to process a refund for a transaction which more than 12 months old?
Please note that a refund cannot processed for payment which older than 12 months through BPOINT. The merchant would need to transfer the amount outside of BPOINT, for example through Bank Transfer. Please note that the payments/refunds processed outside of BPOINT won’t be reflected in the settlement reports.
- How to change the business details displayed on the customer’s bank statement?
Business details on customer bank statements are not handled by technical support. Please contact your Relationship Manager. If you are unsure of who your Bank Representative is, please contact the Merchant Helpdesk at 24Hr_HelpDesk@cba.com.au or 1800 230 177.
When will my payment be processed / show on my statement?
If you make a payment after 5:30pm, it will show on the next business day. For example, a payment made at 7pm on a Wednesday will appear on your statement the following day (Thursday).Will customer card details be stored?
BPOINT is a secure site hosted by the Commonwealth Bank and will not store any personal payment information beyond what is required for the transaction. For businesses on a higher tier packages (Checkout and Enterprise), the tokenisation feature is available.This provides merchants with the ability to securely store payment details, linked to a unique value, for later use, reducing the merchants PCI-DSS scope of handling card data.
- What cards and payment methods are accepted?
BPOINT supports card and bank account payments. It also supports digital wallets including Apple Pay and Google Pay, though you'll need existing credentials with the relevant service provider to set those up.